At TechDev Solutions, we understand that investing in web and mobile apps development services represents a significant commitment. Our refund policy is designed to provide clarity and fairness while protecting both our clients and our business. We believe in transparent communication and strive to resolve any issues collaboratively before considering refunds.
Our Refund Policy Overview
This refund policy applies to all web and mobile apps development services provided by our company. We’ve structured our payment system to minimize financial risk while ensuring project continuity. Please review these terms carefully before engaging our services.
Our Commitment
We are committed to delivering high-quality web and mobile apps development services that meet or exceed your expectations. Our milestone-based payment structure ensures that you only pay for completed and approved work phases.
Your Responsibility
As a client, you’re responsible for providing clear requirements, timely feedback, and necessary resources to complete your project. Delays or changes in project scope may affect refund eligibility.
Refund Eligibility Criteria
Our web and mobile apps development refund policy specifies clear conditions under which refunds may be issued. Understanding these criteria will help set appropriate expectations for our business relationship.
Full Refund Eligibility
- Project has not been initiated (no work has begun after deposit payment)
- Initial design concepts or development environment has not been set up
- Request is made within 7 days of initial payment
- Technical inability of our team to deliver the agreed-upon specifications
- Service interruption due to unforeseen circumstances on our end
Partial Refund Considerations
- Project is in progress but specific milestones have not been completed
- Substantial deviation from agreed-upon project specifications
- Inability to meet critical technical requirements specified in the contract
- Significant and unreasonable delays caused by our team
- Partial refunds are calculated based on completed work and resources allocated
Non-Refundable Circumstances
To maintain business sustainability and fairness, certain situations do not qualify for refunds in our web and mobile apps development services. These conditions reflect industry standards and protect our resource investments.
| Circumstance | Explanation | Alternative Resolution |
| Completed Work | Any milestone that has been delivered and approved | Revision requests within scope |
| Third-Party Costs | Domain registration, hosting fees, third-party APIs or plugins | Account transfer where possible |
| Change of Requirements | Client-initiated changes to project scope or specifications | Scope adjustment or additional services |
| Extended Inactivity | No client communication for 14+ consecutive days | Project restart with revised timeline |
| Design Approval | After design concepts have been approved | Design revisions within scope |
| Development Completion | After development phase has been completed | Bug fixes and support |
Refund Request Process
If you believe you’re eligible for a refund under our web and mobile apps development refund policy, please follow these steps to initiate the process. We aim to handle all refund requests fairly and efficiently.
- Submit Written Request – Email our support team with your project details, reason for refund, and any supporting documentation.
- Initial Review – Our team will acknowledge your request within 2 business days and begin the review process.
- Evaluation Period – We’ll evaluate your request against our refund policy criteria within 5-7 business days.
- Decision Communication – You’ll receive our decision with a detailed explanation of the outcome.
- Refund Processing – If approved, refunds are processed within 10-14 business days to the original payment method.
Important: All refund requests must be submitted within 30 days of the disputed payment or service delivery. Requests outside this timeframe will only be considered under exceptional circumstances.
Dispute Resolution Options
We understand that disagreements may arise during web and mobile apps development projects. Before pursuing a refund, we encourage exploring these alternative resolution pathways.
Project Adjustment
We can reassess project scope, timeline, or deliverables to better align with your business needs while maintaining project viability.
Mediation Services
For complex disputes, we offer third-party mediation services to facilitate productive communication and reach mutually acceptable solutions.
Service Credits
As an alternative to monetary refunds, we may offer service credits for future development work, maintenance, or additional features.
Need to Discuss a Specific Situation?
Our project resolution team is ready to help find the best solution for your web and mobile apps development concerns.
Milestone-Based Payment Structure
Our web and mobile apps development services utilize a milestone-based payment structure that provides clarity and reduces risk for all parties. Understanding this structure is essential for interpreting our refund policy.
How Milestones Work
Projects are divided into clearly defined phases with specific deliverables. Payment is tied to the completion and approval of each milestone, ensuring you only pay for work that meets your expectations.
- Initial Deposit – Secures project start date and covers initial planning
- Design Approval – Payment upon approval of design concepts
- Development Phases – Payments at key development checkpoints
- Testing & QA – Payment for quality assurance phase
- Final Delivery – Final payment upon project completion
Pro Tip: Review each milestone carefully before approval. Once approved, that phase is considered complete and payments become non-refundable according to our web and mobile apps development refund policy.
Frequently Asked Questions
Below are common questions about our web and mobile apps development refund policy. If you don’t find your answer here, please contact our support team.
What happens if I need to pause my project?
Projects can be paused for up to 30 days without penalty. For longer pauses, we may need to reassess timeline and costs. Completed milestones remain non-refundable, but unused portions of advance payments may be applied to future work.
Are third-party costs like API subscriptions refundable?
Third-party costs (APIs, plugins, hosting, domains) are generally non-refundable as these payments go directly to external providers. We can assist with transferring ownership of accounts where possible.
What if my business requirements change during development?
Changing requirements after work has begun is handled through our change request process, not our refund policy. We’ll provide a quote for the changes, and you can decide whether to proceed. Original work completed remains non-refundable.
How are refund amounts calculated for partial refunds?
Partial refunds are calculated based on: (1) Percentage of completed work, (2) Resources already allocated, (3) Third-party costs incurred, and (4) Administrative fees. We provide a detailed breakdown with any partial refund decision.
Have More Questions?
Schedule a free consultation with our project specialists to discuss your specific web and mobile apps development needs and concerns.
Policy Updates and Changes
Our web and mobile apps development refund policy may be updated periodically to reflect changes in business practices, legal requirements, or industry standards. We maintain transparency in all policy changes.
Last Updated: January 15, 2023
We notify all active clients of significant policy changes via email. The current version of our policy is always available on our website.
Contact Us About Our Refund Policy
If you have questions about our web and mobile apps development refund policy or need to discuss a specific situation, our support team is ready to assist you.
Support Channels
- Email: support@techdevsolutions.com
- Phone: +1 (800) 555-1234
- Live Chat: Available on our website during business hours
- Support Ticket: Submit through your client portal
Our support team is available Monday through Friday, 9:00 AM to 6:00 PM EST.
Legal Disclaimer
This web and mobile apps development refund policy is provided for informational purposes only and does not constitute legal advice. While we strive to keep this information accurate and up-to-date, we make no representations or warranties about the completeness, accuracy, or reliability of this information.
This refund policy is governed by the laws of the state/country specified in your service agreement. Any disputes arising from this policy will be resolved according to the dispute resolution procedures outlined in your contract.
We recommend consulting with legal counsel regarding your specific situation if you have concerns about our refund terms.
Ready to Start Your Project?
Contact us today to discuss your web and mobile apps development needs with our expert team.